Prima Steam accepts (considers) claims from customers relating to quality of products with regard to all equipment supplied by the company. The company incurs guarantee obligations for the sold products within 12 months since the day of sale or the date of equipment installation (no more than 18 months since the day of sale).

The terms for processing and shipping an order are determined within 14 days after all details have been clarified with the customer. All accepted orders are shipped only after the shipping date has been agreed upon with the buyer. The cost of delivery on the weight and dimensions of the ordered goods, as well as their cost.

Prima Steam respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This policy explains how we collect, use, share and protect your data when you use prima-steam.com.

These are small text files stored on your computer that collect information about your device and information about your user experience. This information is used to record the number of visits made and compile statistical information about the activity of the site.

Proposal for a contract, in which you can find out all its conditions. Having read this document, you will know the terms of service at Prima Steam Sp. z o.o.

Prima Steam has the necessary equipment (UltrasonicTrap Tester, Pyrometer, Thermal Imager) and trained specialists to conduct performance inspections of steam traps of all operating types (float, thermodynamic, bimetallic, thermostatic, and inverted bucket). Based on the inspection results, a report is provided, along with recommendations for organizing the collection and return of condensate.